For Patients

Office Policies

Emergencies

We are available for emergencies 24 hours a day, 365 days a year. During office hours, call and identify yourself and the nature of the problem to our staff. After office hours and on weekends, call our main office number. The on call doctor will be notified and return your call as soon as possible. Since calls are sometimes returned from private phones, you must unblock your phone so that it will accept a call without caller ID.

Billing

We participate with Medicare and a variety of HMOs and PPOs. If you have private insurance, please be advised that many insurance carriers do not pay for office visits, and pay only a portion of the cost of some procedures. If your insurance company requires a referral, you must bring it with you or verify with your referring doctor that it has been sent electronically. Some insurance carriers insist on being notified in advance that a procedure is necessary. Failure to obtain their authorization to proceed (i.e. pre-certification) may result in partial coverage. Some policies may also have restrictions on routine screenings. Please check with your insurance carrier to determine the extent to which they will cover your healthcare needs.

As a service to our patients, we will bill insurance carriers directly for visits and procedures, but please bear in mind that the patient is responsible for any outstanding balance.

Any co-pays should be made at the time of each visit. It is against the law for your doctor to waive co-pays. In addition to cash and personal checks, we accept Visa, MasterCard, Discover and debit cards. Insurance forms and cards should be brought to the office.

If you have any questions regarding our fees or your specific insurance coverage, or if there is an unusual financial situation making payment of your bill difficult, please contact our Billing Coordinator.

Patient Privacy Rights

We make every effort to ensure a friendly, comfortable, and confidential environment for our patients. Please review our Privacy Policy.

Prescription Refills

Please utilize our Patient Portal or the menu option on our telephone system to leave your information for a prescription refill. Be sure to leave your full name, the name of your doctor, the name of the medication to be refilled, and pharmacy telephone number. Please allow 24 hours for refills to be processed.

Telephone Calls (8:30 a.m. - 4:30 p.m.)

For non-emergency calls, we suggest you try to call as early in the day as possible. If you require a call back from a doctor, be sure to leave a telephone number where you can be reached, and the times at which you will be there. Please be aware that phone calls are often returned after the conclusion of office hours.

If you have an emergency, please tell the secretary and briefly state the nature of the problem. It is not our policy to treat patients over the phone. If you are ill or have a new problem, our staff will be happy to schedule an appointment for you to be seen in the office.

Telephone Calls (after hours and on weekends)

For non-emergency calls, you may leave a message after hours on our answering machine. Please be aware that the message will not be received before 9 a.m. on the next business day.

No Show/ Late Cancellation Policy

This policy has been established to help us serve all of our patients better. 

Appointments are necessary in order to see our patients as efficiently as possible. No-shows and late cancellations cause a number of operational issues that have a significant impact on our practice and our patients. Patients that do not show up for their scheduled appointment, take away available time from other patients waiting for medical appointments. No-shows and late-cancellations may delay the delivery of healthcare to other patients, some who are quite ill. 

A "no-show" is defined as missing a scheduled appointment. A "late cancellation" is cancelling an appointment without calling to cancel 24 hours in advance of an office visit, or 48 hours in advance of a procedure (endoscopic). Notice is based on business days, Monday through Friday, not weekend days. 

A charge of $50.00 will be assessed for each no show or late cancellation (less than 24 hours notice) of an office visit appointment. A charge of $200.00 will be assessed for each no show or late cancellation (less than 48 hours notice) of a procedure appointment. 

We understand that situations such as medical emergencies occasionally arise and an appointment cannot be kept and adequate notice is not possible. These situations will be considered on a case by case basis. 

Please understand that this charge will be billed directly to the patient and will not be subject to reimbursement by your insurance carrier. If a patient has been assessed a no-show or late cancellation charge, a subsequent appointment will not be made with an MLGA specialist until the charge has been satisfied by the patient. 

Chronic no-show patients, defined as more than two missed appointments, may be subject to dismissal from MLGA. 

Second Opinions

If you desire another opinion from a doctor outside our practice, please let us know. We can help you find someone with the proper expertise regarding your health problem and make sure that that person has all the proper background information. Good communication amongst providers and patients improves the quality of care.

Patient Inquiries and Comments

The doctors and staff of Main Line Gastroenterology Associates strive to make your visit to our office as convenient and comfortable as possible. If, however, you should experience any problem during your visit, we encourage you to discuss your concerns with the office manager.